Refund Policy

We want you to be glad you bought your reading. This page tells you when you can ask for a refund and how to do it. K-Saju is a digital product, so a few of the rules differ from what you would expect with physical goods.

30-day money-back guarantee

Not satisfied with your reading? You can ask for a full refund within 30 days of the date it was delivered. Email support@kolune.app from your purchase email (adding the order ID if you have it to hand) and, if you are willing, a line or two about what fell short; that feedback genuinely helps us do better. The refund goes back to your original payment method within 5 to 10 business days, and your bank may need a few more days to show it on your statement. For prepaid credits: credits you have not used can be refunded within 30 days of buying them. Once a credit has been spent to unlock a reading (which reaches you instantly, and which you ask us to make available the moment you unlock it), that credit cannot be refunded, unless the reading failed to generate (see below). The satisfaction guarantee covers the content of a reading that has been delivered.

EU / UK 14-day cooling-off period

Shoppers in the European Union and the United Kingdom hold a statutory 14-day right of withdrawal for purchases made online. K-Saju, however, is a digital product that is delivered the moment payment goes through. By finishing checkout you therefore expressly request that we perform immediately, and you acknowledge that your right of withdrawal lapses once delivery is complete, as set out in Article 16(m) of the EU Consumer Rights Directive.

That said, our 30-day money-back guarantee goes further than the statutory minimum and applies whether or not the withdrawal right still stands. Customers in the EU and UK may rely on either route, and whichever is more favourable wins.

Delivery failure or technical errors

If any of these happens, get in touch; we will either fix it at no charge or refund you in full, whichever you prefer. Delivery-failure cases have no time limit:

• Your reading never arrived in your inbox
• The report page will not open
• The chart was calculated wrongly (for example the wrong birth date or timezone because of an error on our side)
• The same order was charged to you twice

Important notes

• The 30 days run from the date your reading is generated and delivered, not from the date you paid.
• Opening your reading does not reduce your eligibility for a refund.
• Refunds are made in the currency you paid in. Any conversion fees charged by your bank or card network are not reimbursed.
• Repeated abuse (for example buying and refunding again and again with the same card or email) may lead to account restrictions.
• Purchases made with a promotion or discount are refundable at the amount actually paid.

How to request a refund

Send an email to support@kolune.app containing:

• The email address you entered at checkout
• Your order ID, found in the receipt email (optional)
• What fell short of your expectations (optional; a sentence or two is plenty and helps us improve)

Chargebacks

Before you raise a chargeback with your bank, please talk to us first. A chargeback drags on for weeks and costs both of us time and money, whereas a refund from us usually clears within a few business days.

Questions

Anything else? Head to Contact.